Slixer Events & Entertainment Return and Refund Policy

No Refunds for Virtual Games and In-Person Events

Except where explicitly stated in our Terms of Service, all sales for virtual games and in-person events are final. No refunds will be provided.

General Refund Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Slixer Events & Entertainment endeavors to provide customers with fair return services to ensure customer satisfaction.

Refunds Will Not Be Provided Under the Following Circumstances:

  • You have changed your mind about an item.

  • You bought an item by mistake.

  • You do not have sufficient expertise to use the item.

  • You can no longer access your download because it has been removed or time elapsed (we advise you to download items as soon as you buy them to avoid this situation).

  • You input an incorrect email address or do not supply an email address upon purchase to receive your download (in this instance, please contact support).

  • We change our pricing.

  • Should there be errors within your game packs due to human error, we must be given the opportunity to remedy this before a refund will be provided. If we are unable to fix the error, then a refund may be applicable.

  • You do not have the necessary equipment to use the item.

Exchanging an Item

If you wish to exchange your item for an alternative product, we need to ensure that no downloads have taken place on your purchase. If this is the case, we can look at an exchange for you. If you have made a download, you will not be able to exchange or receive a refund, subject to these terms.

Additional Non-Returnable Items

  • Gift cards

  • Downloadable products

Proof of Purchase Required

To complete your return, we require a receipt or proof of purchase.

Refund Processing

If you are approved for a refund, it will be processed, and a credit will automatically be applied to your credit card or original method of payment (no other manner of refund will be made) within 7-10 working days.

Statutory Rights

You may have other statutory rights; however, to the fullest extent permissible by law, the duration of this return and refund policy will be limited to the period above.

EU Statutory Rights

By purchasing through our website, should you access or download your digital files, you agree to give up your right of withdrawal under the European Directive.

Late or Missing Refunds

If you haven’t received a refund yet, please:

  1. Recheck your bank account.

  2. Contact your credit card company—it may take some time before your refund is officially posted.

  3. Contact your bank—there is often processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at support@slixer.com.