Terms of Service
1. Agreement & Payment Terms
These Terms & Conditions apply to the quotation and invoice to which they are attached and form part of the agreement between Slixer Events ("Slixer") and the Client.
The deposit specified on the invoice is non-refundable upon booking and confirms the Client's acceptance of these Terms & Conditions.
Unless otherwise agreed in writing, the remaining balance is due twelve (12) business days prior to the scheduled event date.
Payment in full is a condition precedent to Slixer providing services. If full payment has not been received by the payment deadline, Slixer reserves the right, at its sole discretion, to suspend, postpone, refuse to commence, or cancel the event without liability.
Any cancellation resulting from non-payment shall be deemed a cancellation by the Client and all deposits and amounts previously paid shall remain non-refundable.
Any payment received after the invoice due date shall be subject to a late payment charge equal to the greater of three percent (3%) of the outstanding balance or Fifty Dollars ($50.00).
2. Scope of Work, Additional Services & Client Delays
Pricing is based upon the agreed scope of work, event duration, location, staffing requirements, production requirements and estimated guest count at the time of booking.
Slixer reserves the right to adjust pricing before, during or after the event where guest counts, duration, locations, staffing, customization, production requirements or scope of work change. Additional services requested before, during or after the event may be invoiced separately.
Client-caused delays do not extend the contracted event end time unless approved by Slixer.
Delays caused by the Client, venue, caterers, vendors, AV providers, transportation or guests may result in additional charges. Slixer is not responsible for shortened programming resulting from such delays.
3. Cancellation Policy
Deposits are non-refundable upon booking. If the Client cancels more than twelve (12) business days before the event, the deposit is forfeited. If cancellation occurs within twelve (12) business days of the event, the full contracted amount becomes immediately due and payable and is non-refundable.
4. Extreme Weather & Force Majeure
Where severe weather, government restrictions or other events beyond reasonable control make the event legally or physically impossible to proceed, the Parties will first attempt to reschedule. Credits may be issued at Slixer's discretion. Refunds are not guaranteed.
5. Insurance
For public, outdoor or mobile events, the Client shall maintain appropriate liability insurance or request equivalent coverage through Slixer at additional cost.
6. Participant Conduct & Assumption of Risk
Participants assume normal risks associated with participation. The Client shall indemnify Slixer against claims arising from participant conduct. Slixer may suspend services without refund where staff are subjected to abusive, threatening, discriminatory or unsafe behaviour.
7. Private Residence Events
The Client warrants the premises are suitable and safe. Slixer is not responsible for damage caused by guests or third parties.
8. Technical Requirements
Slixer is not responsible for interruptions caused by venue-supplied AV equipment, internet or technical failures outside its control.
9. Independent Contractors
Actors, facilitators and contractors engaged by Slixer remain independent contractors.
10. Limitation of Liability
Slixer's total liability shall not exceed the fees paid for the event. Neither Party shall be liable for consequential or indirect damages.
11. Collection Costs
The Client agrees to reimburse reasonable legal fees, court costs and collection expenses incurred in recovering overdue accounts.
12. Entire Agreement
These Terms, together with the quotation and invoice, constitute the entire agreement between the Parties unless amended in writing.
13. Photography, Video & Promotional Use
Unless the Client notifies Slixer in writing before the event, Slixer may photograph or record portions of the event for marketing, portfolio, training and promotional purposes. The Client also grants permission to use testimonials and reviews unless requested otherwise in writing.
14. Dispute Resolution
The Parties agree to make reasonable, good-faith efforts to resolve disputes directly before commencing formal proceedings. Slixer shall be afforded a reasonable opportunity to investigate and propose a mutually acceptable resolution.
15. Good Faith & Reputation
Each Party agrees not to knowingly publish false, misleading or malicious statements about the other Party or its personnel. Nothing in this clause limits either Party's ability to express honest opinions or exercise lawful rights.